Refund policy

Last updated: 21 September 2026

14 days to change your mind

If you're a consumer, you can cancel your order or send it back within 14 days of receiving it, without giving a reason. For an order that arrives in several parcels, the 14 days start when you receive the last one.

How to return something

  1. Mail me at info@pjotr3dshop.com within the 14 days with your order number and what you want to return. A short message is enough; you can also use the EU model withdrawal form below.
  2. Send the item back within 14 days after telling me, to: Pjotr3DShop, Hemmingstraat 72, 7207 RK Zutphen, the Netherlands. Please don't send anything back before mailing me, so I know it's coming.
  3. Pack it well. Parts should come back complete and unused, and hardware kits and electronics in their bags or original packaging where possible.

Return shipping

For a return under the 14-day right of withdrawal, you pay the cost of sending the item back. If the item is faulty, damaged or not what you ordered, I pay the return shipping and send you a label.

Your refund

I refund the price of the item and the original standard shipping cost within 14 days of hearing from you, to the payment method you used. I may wait until the item is back with me, or until you've shown me it's on its way, whichever comes first. If you chose a more expensive shipping option than standard, I refund only the standard cost. If an item comes back used, damaged or incomplete through handling beyond what's needed to check it, I may deduct the loss in value.

What you can't return

The right of withdrawal does not apply to items made to your specifications or clearly personalised:

  • covers, mounts or other parts with your name, callsign, logo or custom text;
  • prints made from a file you supplied, and custom designs or dimensions made at your request;
  • MISUMI extrusions or other parts cut to a length or profile you asked for that isn't a standard listed option.

Gift cards can't be returned either. None of this affects your rights if an item arrives faulty, damaged or not as described.

Damaged, faulty or wrong items

Please check your order when it arrives. If something is damaged, faulty or not what you ordered, mail me a photo as soon as you can and I'll repair, replace or refund it. That applies to personalised items too.

Exchanges

The quickest way to swap an item is to return it as above and place a new order for the one you want.

Model withdrawal form

If you want to use it, copy this into an email:

To Pjotr3DShop, Hemmingstraat 72, 7207 RK Zutphen, the Netherlands, info@pjotr3dshop.com:
I hereby give notice that I withdraw from my contract for the sale of the following goods: [items]
Ordered on / received on: [dates]
Order number: [number]
Name and address: [your details]
Date: [date]

Questions about a return? Mail me at info@pjotr3dshop.com.