Terms of service

Last updated: 21 September 2026

These terms apply to every order placed at pjotr3dshop.com. The shop is run by one person, Pjotr, trading as Pjotr3DShop:

Pjotr3DShop
Hemmingstraat 72, 7207 RK Zutphen, the Netherlands
Chamber of Commerce (KvK): 96423501
VAT: NL005209677B64
Email: info@pjotr3dshop.com

By placing an order you agree to these terms, together with the Refund Policy, Shipping Policy and Privacy Policy. If you are a consumer, nothing in these terms takes away the rights mandatory consumer law gives you.

1. What I sell

Three kinds of products:

  • Parts I design and print myself: flight sim and sim racing accessories, LED diffusers and similar. Printed to order in the Netherlands.
  • Printed parts kits of community designs, such as Voron toolheads and printers. The designs belong to their creators and are published under their own licences (often GPLv3). I print, sort and pack them; the design credit stays with the designer.
  • Parts from other brands, such as E3D, BIGTREETECH, Isik's Tech, MISUMI, Delta, Adafruit and TES. These are genuine products bought through the maker or its official trade channel. The manufacturer's specifications and warranty terms apply alongside mine.

I also print custom parts to order on request, see Custom 3D printing.

2. Product information

I describe and photograph everything as accurately as I can. 3D printed parts are made layer by layer, so small differences in surface finish, colour and tolerance between a photo and your part are normal and are not a defect. Colours on screen can differ from the real filament.

Compatibility information ("fits the Honeycomb Bravo", "for the Xol toolhead") is based on the versions I know and have tested. Manufacturers change their hardware; if you're unsure, mail me before you order.

3. Orders and the contract

Your order is an offer to buy. The contract is formed when you receive my order confirmation by email. I may decline or cancel an order, for example when a price or stock level was clearly wrong or a custom request can't be printed. If that happens after you've paid, you get a full refund.

4. Prices and payment

Prices are in euros and include Dutch VAT unless stated otherwise. Shipping costs are shown at checkout. For orders shipped outside the EU, import duties, taxes and handling fees in the destination country may apply; these are paid by the customer. You pay at checkout through the payment methods offered there.

5. Made to order, pre-orders and lead times

  • Printed parts are made after you order. The lead time is on the product page.
  • Brand parts ship from stock or, when I'm out, are ordered in for you. The product page says which.
  • Pre-orders are clearly marked. You pay when you order; I ship as soon as the batch arrives. The date shown is an estimate. If a pre-order is delayed by more than 30 days beyond the date shown, you can cancel it for a full refund.
  • MISUMI extrusion is ordered and cut per build, so it takes longer to ship.

Delivery times are estimates. If I can't deliver within 30 days of the agreed or estimated date, you may cancel the order and get your money back.

6. Shipping and risk

Orders ship tracked. For consumers, the risk of loss or damage passes to you when the parcel is delivered. Details on rates and delivery times are in the Shipping Policy.

7. Right of withdrawal (EU consumers)

As a consumer in the EU you can withdraw from your purchase within 14 days of receiving it, without giving a reason. How this works, and who pays for the return shipping, is set out in the Refund Policy.

The right of withdrawal does not apply to products made to your specifications or clearly personalised, such as:

  • items with your name, callsign, logo or custom text;
  • prints made from a file you supplied, or a custom design or custom dimensions made at your request;
  • MISUMI extrusions or other parts cut to a length or profile you asked for that isn't a standard listed option.

This does not affect your rights if such a product arrives faulty, damaged or not as described.

8. Guarantee and defects

Everything I sell must be fit for normal use and match its description. EU consumers have the legal guarantee of conformity. If something arrives damaged, faulty or wrong, mail me with a photo as soon as you can and I'll repair, replace or refund it.

The guarantee does not cover wear from normal use (nozzles and filters are consumables), damage from incorrect installation, wiring or settings, overheating a printed part beyond its material limits, or modifications you made yourself.

9. Kits, electronics and safety

Many Voron and Klipper products are components or kits that need assembling, wiring and configuring. You are responsible for assembling and using them correctly and safely, following the manufacturer's and project's documentation. Some products, such as chamber heater ducts, are used with mains voltage and very hot parts: only install these if you are competent to do so, and always use proper thermal protection. I am not liable for damage caused by incorrect assembly, wiring or use.

10. Custom prints and files you supply

If you send me a file or design to print, you confirm that you have the right to have it printed and that it doesn't infringe anyone else's rights. I may refuse any print, for example weapons or weapon parts, items that infringe someone's rights, or anything I consider unsafe. Custom prints are made to the agreed specification. Whether a design is fit for your purpose is your responsibility unless we agreed otherwise in writing.

11. Liability

My liability for any order is limited to the amount you paid for that order, to the extent the law allows. I am not liable for indirect or consequential damage, such as lost profits or damage to other equipment, except in cases of intent or gross negligence. Nothing in these terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence and your rights under mandatory consumer law.

12. Intellectual property

The text, photos and my own designs on this site belong to Pjotr3DShop. Please don't copy them without permission. Brand names and trademarks belong to their owners and are used only to describe compatibility or the genuine product. Community designs remain the property of their creators under their own licences.

13. Reviews and feedback

If you leave a review or send feedback, I may show it on this site and in my shop listings. I don't edit reviews to change their meaning.

14. Privacy

How I handle your personal data is described in the Privacy Policy. The shop runs on Shopify, which processes data to provide the checkout and store.

15. Complaints and disputes

If something isn't right, please mail me first at info@pjotr3dshop.com. I reply within a few working days and will try to fix it. These terms are governed by Dutch law. If you are a consumer, you keep the protection of the mandatory law of the country where you live, and you may take a dispute to the competent court there or in the Netherlands.

16. Changes

I may update these terms. The version that applies to your order is the one published on the day you placed it.

Questions? Mail me at info@pjotr3dshop.com or see the contact information.